Mullen Analytics · EMS QA / QI Platform
AI-Assisted Chart QA,
Built for EMS
Review every chart against your protocols, catch documentation gaps before billing and audits, and coach your crews — with a secure AI that runs on your hardware and never sends PHI to the cloud.
Why EMS QA Is Hard
Quality review is where good documentation, billing integrity, and protocol compliance all meet — and it is almost always done by hand, one chart at a time, by the people you can least afford to pull off the road.
Most agencies can only review a fraction of their charts. Issues surface late, coaching is inconsistent, and the rationale behind a flag lives in a reviewer's head instead of a citable record.
And in EMS, the data is PHI. Sending it to a public AI service is not an option — so most teams get none of the leverage AI could provide.
What the Platform Does
01
AI Chart Review — On Your Hardware
Every ePCR narrative is reviewed by a local AI model running on your infrastructure. No chart data ever leaves the building, and no public AI service ever touches PHI. Deterministic rules catch the structured gaps; the AI reads the narrative for the rest.
02
Your Policies, Enforced
Upload your standing orders and protocols as PDF, Markdown, or text. The system learns them (semantic embeddings) and flags charts against them — and every flag cites the exact policy it came from, so QA is defensible, not a black box.
03
Analytics That Compound
Per-provider and per-unit trends, training recommendations, and monthly QA reports as PDF or CSV. The reviewer feedback loop quietly tunes the rules over time — noisy rules sink, confirmed patterns surface.
What This Improves
Secure by Design
The platform is built around a hard rule: no chart data ever reaches a public AI service. The language model and the embeddings run locally, so PHI stays inside your network.
Narratives are run through PHI redaction before the model sees them, every AI call is logged for forensic audit, and tenant data is isolated at the database level.
Run it as a de-identified hosted trial, or install it fully air-gapped on your own server — same platform, your choice of footprint.
How a chart flows
Built for Real EMS Operations
01
Imports Everything
CSV, NEMSIS XML (emsCharts, ESO, ImageTrend), and PDF charts — vendor quirks handled automatically.
02
Deterministic + AI Flags
A transparent rule engine plus a conservative AI reviewer that uses cautious, non-punitive language.
03
Policy RAG
Upload protocols once; charts are flagged against them with the source standing order cited on every finding.
04
No-Code Rule Builder
Build your own QA rules as nested AND/OR conditions and preview them against recent charts before enabling.
05
Learning Loop
Reviewer decisions re-weight rules per agency and build an exemplar bank that sharpens the AI over time.
06
Crew Feedback Loop
Findings route back to the chart and the crew, with a correction workflow and supervisor sign-off.
07
Analytics + Reports
Per-provider / per-unit dashboards, training recommendations, and one-click monthly PDF / CSV exports.
08
Hosted or Fully On-Prem
A de-identified hosted trial, or a single-command air-gapped install on your own server for real PHI.
See Your Charts
Reviewed in Minutes
Start a de-identified trial, or talk to us about an on-prem install for your agency.